Less paper

LA Health is going (mostly) digital

The world is moving away from print and is becoming increasingly digital. LA Health is going to use less paper in an effort to reduce our carbon footprint and not only be a sustainable medical scheme that can pay members’ claims, but also help contribute to using natural resources responsibly.

Luckily there’s an alternative to paper and post: the internet. We use it to connect to our members, send messages and keep important information safe. Our website lets you, our members, connect with us and is a handy tool to check what benefits you have available, send us claims, and update your Contact details.

To make sure you don’t miss important messages or information about your benefit option, please register to use the website (www.lahealth.co.za) and make sure the email address and cellphone number we have on our system are correct.

What we send by post and what we send by email

LA Health will continue to print out and post you important information, specifically related to you, like your claims statements and approval letters if you indicated that that is your preferred choice of communication.

From July 2019, we will not send general communication that applies to all members by post. This means we will only email newsletters, invitations to the annual general meetings, information about changes to our benefit options etc. instead.

Register on our website

Registering to use the website is easy:

  1. Open www.lahealth.co.za
  2. On the left, click on Login.
    This opens a new page with the Discovery logo.
  3. In the top right corner of your screen, click on REGISTER.
  4. The website will ask you to enter your ID number or passport number.
  5. If we have your contact details, we will send you a one-time password (OTP). Follow the instructions to finish registering online.

If we do not have your cellphone number or email on our system, please call 0860 103 933 to update your details, and try again.

Make sure your contact details are correct

Once you have a username and password, you can check that we have the right contact details for you on our website. If you’re already registered on the website, now is a good time to make sure we have the correct contact details for you.

To make sure what contact details we have on our system:

  1. Open www.lahealth.co.za
  2. On the left, click on Login. This opens a new page with the Discovery logo.
  3. On the right side, you will find My details.
  4. Choose Update your details now.
  5. If we have your correct email contact details, you will receive a One Time Password (OTP).
  6. If you don’t receive the email, please contact Digital Support on 0860 100 696

Make sure we always have a way to contact you so you don’t miss important announcements about your membership.