POPI ACT

How we use and protect your personal information

In 2017 data surpassed oil as the most valuable asset in the world. The five most lucrative companies in the world today (Apple, Amazon, Facebook, Microsoft and Google’s parent company Alphabet) have commercialised data and dominated their respective sectors.

In South Africa, the Constitution and the Protection of Personal Information Act (POPIA) protects your right to privacy and sets out how organisations have to protect your personal information. LA Health needs your permission to share your personal information with someone else (in law, this is called a third party) except in exceptional circumstances such as a criminal case.

Why we need your personal information

We use your personal information to give you access to your benefits and for the day-to-day running of the Scheme.  We use your contact details to give you important membership information such as how we pay for claims, or changes to our networks. We also store important personal information such as medical conditions you’ve been diagnosed with and your banking details.

We will not share your personal information without your permission. If you give us permission, we also ask the people we share it with to keep your information confidential and to take steps to protect it.

Permission you already gave us

When you joined LA Health, you gave us permission to use your personal information to give you medical benefits. You also gave us permission to share your personal information with organisations who manage our benefits (such as our administrator).

We do not share medical information with your employer.

We take keeping your information safe seriously

Remember, unless the law asks us to, we will not share your personal information with anyone else without your permission. We’ve also taken steps to keep your personal information private.