Stay up-to-date with the Scheme – here’s how!

Welcome to LA Health Medical Scheme. Whether you’re a new or existing member, we are committed to your healthcare needs. We’ve compiled some useful information and tips to help familiarise you with the Scheme.

Stay connected

We want to make sure you are always up-to-date with news relating to your option, claims and any preauthorisation for procedures. If your contact details have changed (or you are a new member), follow these easy steps:

1. Login in to the member section by clicking ‘Login’ on the top right hand side of the Home page.
2. Under the ‘My details’ tab, click ‘Update your details now’
3. This opens the One Time Password settings page.
4. Choose how you would like to receive your onetime password.
5. Enter the one-time password and check that your details are correct.
6. Click the Submit button to save your changes

Know your benefits

Your individual benefit option has its own rules and benefit limits. To make sure you understand how these benefits work and what conditions you have cover for, you should read your Benefit Brochure.

Keep in touch

If you have any general questions regarding your membership, pre authorisation, claim information etc you can call Client Services on 0860 103 933 or email us

In a medical emergency, you can call Discovery 911 on 0860 999 911 – remember to save this number on your phone.

Other useful Scheme contacts are:

Chronic Medicine
chronicqueries@discovery.co.za

Diabetes Programme registration
members@cdediabetes.co.za

HIVCare Programme registration
HIV_Diseasemanagement@discovery.co.za

Claim submissions
claims@discovery.co.za