Your digital toolkit – 24/7 access to your Option information

Accessing information online is quick and convenient. Sending emails, connecting with people through social media and even online banking have become a way of life.

To make your life easier, we have put these tools together so you can manage your medical scheme membership digitally.

Check the status of your claims

You can find and view all your processed claims by using the claim search tool. If we have your email address, you can now receive a claims payment notification, that will provide you with all the information about the latest claims we have processed for you – how it was assessed against your available benefits and how it was paid.

Find a network healthcare provider near you

You can use our Find a healthcare professional tool to find a healthcare professional in our network to avoid paying a co-payment.

Request important documents

Need a copy of your medical scheme membership certificate, tax certificate, Chronic Illness Benefit decision letter or other policy documents? You can request important documents such as your membership certificate and tax certificate through the website. We will then e-mail the documents to your e-mail address.

You can also find important documents such as benefit guides related to your option, application forms and newsletter archives.

Keeping track of your benefits

You can keep track of all your available benefits online. If your benefit option has a Medical Savings Account (MSA), you can see how much you have spent and how much is left of your PMSA.