Everything is Online

Because it’s safe and convenient, we send emails, connect with people through social media, work and even bank online.

To make your life easier, we have put tools together so you can manage your medical scheme membership digitally through www.discovery.co.za and the Discovery app.

You can do more online than claim. We tell you what to do if you struggle to log in, how to view your hospital authorisations and other important documents, and tell you about other features such as finding a doctor or pharmacist in our network. Use our digital tools to get the most out of your benefits.

Register on the website to use the app

To keep your information secure, you have to log in each time you use the app. Your username and password is the same as you use to log in to the website. If you haven’t registered on the website yet, visit www.discovery.co.za and click on REGISTER in the top right corner. We guide you every step of the registration process so it’s quick and easy.

Show doctors your digital membership card

You use the digital card on your smartphone the same way as your plastic card. The difference is that while it’s easy to forget the physical card at home or lose it, you always have your smartphone – and your digital card – with you. The digital card is your proof of your membership. With the digital card, you always have proof of membership and your membership details with you. To access the digital card on the app, select Health then go to Membership card, the card will appear with all the details on your plastic card.

Or else present your membership card with the provider if requested.

Find a healthcare provider we pay for in full

Use our website or the app to find the closest pharmacy, hospital, specialist or GP who is part of our network. Choose Hospital and doctor visits under RETAIL, then select Find a healthcare professional on the website or navigate to Health> Find a healthcare provider on the app. This helps you save money since using a doctor we have an agreement which means you won’t have to pay part of the bill yourself as long as you have benefits available.

Track your benefits and medical spend

Do you want to know what benefits you have? Choose Manage your health plan under RETAIL, then select Benefit Information on the website or navigate to Health> Your plan> Medical aid details> Plan type/ Medical Savings Account on the app. This will show you your benefits, limits and how much you have left in your Medical Savings Account.

Find your tax certificate or other important documents

Need a copy of your medical scheme membership certificate, tax certificate, Chronic Illness Benefit decision letter or other policy documents? Request it on the app or website and we’ll email it to you. Log in to www.discovery.co.za > RETAIL> Manage your medical aid plan> Find a document or navigate to Health > Your plan> Policy documents on the app.

View your authorised hospital admissions

You no longer have to worry about holding on to the piece of paper you wrote your authorisation number on. After you call us for authorisation for a hospital stay, you can check your authorisation on the website and the app. Navigate to Health> Your plan> Hospital pre-authorisation(s) on the app or choose Hospital and doctor visits under RETAIL, then select Get your hospital authorisation on the website.
Access your health record

Want to view your medical history? View a full medical record of your doctor and hospital visits, prescribed medicine, blood tests and X-rays, as well as other health measures. Log in to www.discovery.co.za > RETAIL> Manage your medical aid plan> Health Records or choose Health> Your health> Health record on the app.

Give your doctor consent to access your medical records

Your doctor can request consent to view your medical records. They apply though their program and you only have to share the code we SMS you with the doctor. Once you have given consent, your doctor can use HealthID to access your medical history, gain insight into Retail Medical Scheme benefits, refer you to other healthcare professionals, study your previous blood test results and write electronic prescriptions.

Submit and view your processed health claims

Use the app to claim online or to view claims already processed. You can also log in to www.discovery.co.za > RETAIL > Your claims summary > Claims transaction history, to view your processed claims on the website or go to Health > Your plan> Claims on the app.